SynapseIndia Founder Shamit Khemka understand the importance of managing difficult people effectively. According to him, one should have following points in mind before handling such people.
Listen to them sincerely Ignoring a complaint or not listening it properly can seriously damage your business. It is very important that you understand their thoughts and needs.
Be professionals and calm
It is very important to listen to the customer's complaints in a calm and professional way. Responding in an unprofessional way can worse things more for no good.
Lastly, never feel afraid to apologize.
SynapseIndia Management provides regular training to their employees to ensure complete customer satisfaction.
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